Help and Support Channels
A 60–minutes Inquiry Resolution Guarantee
Each ticket you post to the technical help Dept will be handled within about one hour. All common queries shall be resolved instantly. Nevertheless, if the service inquiry you have sent us requires the aid of a capable administrator, we will forward the ticket to him and will let you know about the hold–off.
Top–class Customer Assist Service
We will offer you around the clock technical help via a turbo–fast ticket solution incorporated into your Control Panel. You’re able to e mail us at any time about any of the packages that come pre–installed on your virtual server, this includes the desired OS, the server admin panel and our in–house made Web Hosting Control Panel.
An Intuitive Help Zone
An extensive and consistently updated article base is built into our custom–built Web Hosting Control Panel. It includes quick tips about how to carry out all of the important website managing tasks. The Help section offers you detailed how–to tutorials and step–by–step video guides. You can reach the Help section by clicking the Help or Video buttons in the upper right part of each Control Panel section.