Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 60 min response time guarantee for each support ticket or email that you send to our customer support team. We will swiftly reply to all general inquiries and forward the matter to our sysadmins in case any further assistance is needed. If you order the Managed Services package, we will perform any of the included server management services at a time that has been agreed upon upfront.
An Outstanding Tech Support Service
We will be available to you 24/7 to reply to any inquiries that you may have about our Web Hosting Control Panel or any of the apps that we have installed for you on the server. If you also require help tackling server management procedures, you can examine our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
A User–Friendly Help Section
We have provided our Web Hosting Control Panel with an in–depth knowledge base, which features extensive explanations of all its features and functionalities. Furthermore, we have filmed detailed video tutorials that will further demonstrate to you how to perform a given action or troubleshoot a common problem. The instructional articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.