Though this is not the mainaspect to identify a trustworthy cloud hosting provider from a bad one or a reseller from an actual provider, having the option to call and speak with a live person is an indicator that you are not using the services of a one-person company and that you will be able to get in touch with someone every time you're in need of support. The phone support for hosting services may range from basic to experienced, which means that the issues that can be resolved with a call vary depending on the service provider. In the general case, these issues are more basic and feature billing or first level tech issues as more difficult problems usually require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Still, having the option to phone call your provider can save you a lot of time and efforts for the numerous tiny problems that will eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
Because we have live phone support 14 hours every day, you can call us and speak with our customer support agents to get more information about the Linux cloud hosting that we offer and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we have phone numbers on three different continents and you're able to call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you will be able to phone us about general and billing matters, or even about some technical matters. In case the problem is strictly technical or it needs more time to investigate, you should use our ticketing system, that will enable both you and our technical support team to monitor the information given by either side.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs per day as part of the support services for each and every semi-dedicated server package that we supply. Considering that some issues are more complex and time-consuming, you will have to open a ticket if you come across such an issue, but for any general, billing or small-scale tech issues you can always phone us and we'll help you without delay to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out whether you can host your internet sites on our cutting-edge cloud platform or you'll be able to receive any other general information about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia as well as a global number, so you are able to call the one which is nearer to your region.