If you are a website owner, a problem could always surface and it does not necessarily have to be connected to the web hosting service itself. For instance, something could go wrong when you bring a script up to date or some crucial content may be modified or deleted unintendedly. No matter what the essence of the problem is, you’ll have to touch base with the respective client care staff and ask them to restore a backup or to help you deal with the problem that you are experiencing. How promptly they will do that will predetermine the span of time that your sites will be inaccessible. For some websites like social networking websites or web shops, an oft-repeated unreachability often means lost users and money. For this reason, it is crucial to use the services of a hosting company that provides not only a very good help desk service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our Linux cloud hosting and you have a query or stumble upon some complication, you can get in touch with us 24/7 by opening a ticket or by sending an email and we’ll make sure that you have an answer in no more than sixty minutes. In case the issue can be sorted out, we will do it before we reply, whilst in case there’s something that you have to do on your end, we will provide you with all the required info – what settings to check, what possible solutions to try, and so on. Normally, you will get a reply within no more than half an hour, which suggests that waiting around for hours and hours on end or even for more than a day to get help is something inconceivable. Our one-hour reply time guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service technicians will be at your disposal all the time and they’ll respond to any trouble ticket that you submit via your web hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic question about your semi-dedicated server or you bump into some challenge and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24 hours a day, 7 days a week to deal with any general, technical or billing issue. If you get in touch with us about anything that is within our capability, we will resolve it before we respond, which suggests that you won’t have to wait for hours or days while the problem lasts. If there’s something that you need to do on your end, we will provide you with the needed information – what possible solutions to try out, what actions to take, etc.