A live chat is one of the many methods of communication provided by some web hosting companies as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand something in comparison to a telephone call with an agent. In addition, when the issue that you experience requires some time to be investigated and dealt with, you will be able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service completely free as long as you have Internet access even when your web hosting supplier is located in a different country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we offer live chat support too. You will be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux cloud hosting that we supply in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for solely tech issues you have to open a trouble ticket to the tech assistance team, as such issues require additional time to be dealt with, you may still contact us through the live chat for some tech info. To give you an example, we will help you set up an email address in your email client or troubleshoot multiple issues, saving you lots of time. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our potential and current customers. If you're thinking about a new website hosting account, you're able to chat in real time to one of our agents and obtain more details about our Linux semi-dedicated hosting plans in order to select the best package for your websites. In case you already have an account with us, we'll be able to support you timely with billing, general and 1st level techissues. Even though in certain cases you'll have to open a support ticket since there're issues that cannot be resolved through a live chat, we will be able to help you with lots of common tasks, for instance setting up an e-mail account in an email client or redirecting one domain name to another. This way, you will benefit from timely support and you will save time and effort.