The customer support that you will receive from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with an active account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real web hosting supplier not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them immediately, it is quite possible that you will wait for a few days in order to have a response to your query, thus your websites may remain offline for quite some time. However, a company that offers various means of communication and has a technical support team available at any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting services before you make an order or you're an existing client and you have a question or a issue, you'll be able to contact us any time, which includes holidays and weekends. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any matters which need more time to investigate and resolve. Unlike many other web hosting providers, our trouble tickets have a warranted max response time of just 1 hour, thus regardless of what the issue is, it'll be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get prompt support, particularly when your website is not working properly for some reason. All of our Linux semi-dedicated hosting plans include 24/7 customer and tech support, consequently if anything happens, you are able to use plenty of methods to let us know - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common issues, so if you do not have an account yet, for instance, you will be able to get extra details for our services, or we will assist you with less demanding technical matters. The second two methods are for strictly technical troubles or anything that's more time-consuming since it is much easier follow the correspondence between you and our support team. The guaranteed maximum reply time for them is merely one hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day so as to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
With our Linux VPS plans, you will never have to wait for more than 1 hour so as to get assistance for any type of problem that you may encounter with the server or the software which comes pre-installed with it. We warrant this short response time for all tickets that you open through your billing Control Panel or emails that you send to our technical support crew. Furthermore, we have local phone numbers in several countries around the globe plus a live chat service where we can help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the different ways of communication, so whatever your question or problem is, there's always somebody to help you out promptly. If you need assistance with third-party software, which you cannot install or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through us, you can get in touch with us anytime using different channels and the maximum time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any common questions or you'd like to know more about our website hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. In case you need help with third-party software that you are unable to set up or operate properly, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.